Creative Services & Agency Ops Manager

Absolutely brilliant and wonderful marketing agency needs your help. The work's great. The clients are amazing. The P&L is super healthy.

However, following some hefty new wins and an increase in headcount, their trusted processes that used to work so well have started to falter. This is where you come in.

Can you help restore order amid the chaos? Can you bring your expertise to guide the agency in evolving and maturing from an operational perspective?

We are in search of a creative ops professional to become the beating heart of this agency: no one on earth will have a better understanding of the agency's inner workings than you.

Your mission will be to:

• Streamline processes across the agency, ensuring that creativity can thrive without being hindered by operational inefficiencies.
• Help the agency scale smoothly, enabling it to continue delivering exceptional results to its clients.
• Collaborate closely with all departments - not just creative, but client service, project management and strategy - to identify bottlenecks and areas for improvement.
• Firefight when needed, gate keep if required and always search for solutions.
• Develop robust systems that support the agency's growth, including owning and leading resourcing.
• Take a genuine interest in The Work.

This is an opportunity to make a lasting impact, driving both the agency's success and your own professional growth too.

Reporting to the MD and working hand-in-hand with the wider SLT - FD, CD, Head of Account Management, Project Management Director - this is an exceptional opportunity to take ownership and stretch your ops chops.

Icing on the cake: this agency mainly focuses on purpose-driven work. So you can feel good about that, too.

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The Great & The Good represents talented people who love what they do. We recruit for the great and the good of the Marketing, PR, Digital, Advertising and Creative industries.